We're here to help
Questions about your trip, a booking, or the app itself? Reach out and a real person will get back to you.
Bookings help
Change dates, cancel a tour, or request a refund. We respond within 24 hours.
Safety concerns
Report a safety issue or request a Safe-Path check for a neighborhood.
Delete my account
Email us from the address on your account and we'll delete your data within 7 days.
Response time
Mon–Sun, 08:00–20:00 SAST. Urgent safety issues answered any time.
Contact us directly
Email is the fastest way to reach the team.